Challenge
The call center ran on Google Sheets: requests got lost, technicians received them by phone, and finance and inventory were tracked separately.
CRM · automation · Telegram
Call center and financial accounting for an association of intercom companies
The association services intercoms in residential buildings in Astana. Requests, payments and inventory were tracked in spreadsheets, and the data never matched.
- call center
- Telegram for technicians
- inventory
- cash flow & P&L
2022working together since
174API methods
6roles, from operator to executive
What we built
- Call centeran operator creates a request in one click; it goes straight to technicians on Telegram, and the customer gets an SMS.
- Addresses & subscriberscity → building → entrance → apartment, with registry import from Excel.
- Inventoryequipment, transactions, stock counts and balances.
- Financepayments, cash desk, cash flow, P&L and profit per address, plus a consolidated report across the association's companies.
Result
Requests, money and equipment live in one system, and management sees a consolidated financial report for every company in the association.
Technology
- NestJS
- PostgreSQL
- Redis
- React
- Ant Design
- Telegram Bot API
- Laravel (v1)
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