Challenge
Sites were linked by their text names, and duplicates and hidden characters caused visit history to get lost. An audit found 262 broken names out of 697.
Mobile app · field service · CRM
The company cleans grease traps in cafes and restaurants. Crew schedules and the client registry lived in spreadsheets, where the links between sites and visits kept breaking.
Sites were linked by their text names, and duplicates and hidden characters caused visit history to get lost. An audit found 262 broken names out of 697.
Every site has a permanent ID instead of a text name, visits are confirmed with photos and videos, and missed visits show up the next morning.
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